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Profile & Account Maintenance1–4 working days depending on whether RTO email/contact update is required.

IRIS password/account recovery

Lawful recovery of your own FBR IRIS account when your registered email, phone number, or biometric verification is inaccessible. We never offer "direct password" or "without password" shortcuts. Official NADRA biometric charges are separate.

Who This Service Is For

Taxpayers locked out of IRIS due to a lost SIM, old consultant email on file, or senior citizens facing faded fingerprint failures at NADRA.

Government & Third-Party Challans

FBR charges no fee for password reset; NADRA e-Sahulat charges standard kiosk fees (~PKR 250) where biometric verification is required.

Senior-Citizen Video-Based Recovery (Females 55+ / Males 60+)

Available for female taxpayers aged 55 and above and male taxpayers aged 60 and above whose fingerprints repeatedly fail at NADRA e-Sahulat kiosks due to age-related ridge fading.

  1. We verify your age on your valid CNIC (55+ for females, 60+ for males) and check the NADRA biometric failure slip if already attempted.
  2. We prepare the structured RTO representation and video-verification package showing the taxpayer holding their original CNIC and stating consent to update their own email and mobile number.
  3. Once the Regional Tax Office updates the contact record, the password reset link and OTP go directly to the senior citizen’s own mobile/email — never to a third party.

We never offer "direct password" or "without password" extraction. Every recovery puts the new credentials directly in the hands of the taxpayer.

Interactive Document Checklist

Tick the items you already have on hand. You can still start your case today and upload remaining files later on your private status link.

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No. We never offer "direct password" or "without password" access. Your account is recovered strictly to your own email and CNIC-registered mobile number.

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